Support

Getting help

Support is by email, direct to the person who wrote the software. Write to support@parivance.com and you will have a reply within one business day.

What to include

Three things get most questions answered in a single exchange:

• The schedule year you were building.
• What you expected to happen, and what happened instead.
• The build stamp from the foot of the Run Scheduler dialog, if you can see it.

A screenshot of the Issues Needing Resolution column is worth more than a description of it.

Please do not send patient information

Parivance never handles it, and neither should a support email. Physician names and calendar dates are all we ever need to see, and usually we do not need even those.

What support covers

Anything to do with running Parivance: setting up your physicians, holidays and weekend definition, understanding why a schedule came out the way it did, printing and exporting, and any error the program produces.

What it cannot cover is whether a schedule satisfies your employment agreements, credentialing requirements or hospital bylaws. Parivance proposes; your practice decides. That distinction is set out in the Terms of Service.

Before you write

If a schedule looks wrong, the run itself usually explains why. The Issues Needing Resolution column names each conflict, the physician affected and the exact dates, and says when a conflict is structural rather than an oversight: three physicians away the same week has no solution, and the program will tell you so instead of hiding it.

Who you are writing to

Parivance is a product of Axiolume, LLC, a South Carolina limited liability company. Support is answered by a person, not a queue.